Dear ALAJUELA CITY Hotel & Guest House Guests,

We are so grateful for your patronage and confidence in us.  We are excited about the opportunity to serve you.

We have ALWAYS taken the health, safety, welfare of our guests very seriously; these days are no different in that regard.  However, due to the extraordinary times, we are facing as a global community we would like to take a moment to address our added measures to ensure your safety while you stay with us.

EMPLOYEES

Our employees are dedicated to keeping you safe.  They are committed to their own health and do not put themselves in compromising environments as much as possible.

They are required to have on a facemask while interacting with guests.

In addition, they will maintain socially distant (6 feet/ 2 meters) where they are able to do so.

GUESTS

Per the Health Department of Costa Rica, guests must wear a face mask while in public spaces.  Please adhere to these requirements for your, the safety of other guests and our staff.

Face masks are available at the front desk for our guests.

Please maintain the social distance of 6 feet/ 2 meters.

COMMON AREAS

All areas are now open and available to use.  Please be mindful of maintaining distance between parties.

Please alert the staff anytime you have used a common space so that we can thoroughly clean it and keep all our guests as safe as possible.  

BREAKFAST AND FOOD SERVICE

Considering COVID-19 we are temporarily suspending our made-to-order breakfast served in our courtyard. 

We will be providing breakfast in the courtyard of homemade banana bread muffins, egg frittatas, and a fresh fruit bowl.  Please turn in your order to the front desk the night before so that we are prepared.

We are sorry that we are unable to accommodate any special orders at this time.

HOUSEKEEPING

Given the effects of COVID-19, we have taken additional measures in our hotel today.  These measures were developed by considering global and local public health authorities (including the WHO and CDC), to make our cleaning and hygiene protocols even more rigorous:

  • Our team is receiving ongoing training and enhanced operating protocols as new information becomes available.
  • We have increased the frequency of cleaning our public areas (including lobbies, door handles, public bathrooms, etc.) and have continued the use of disinfectant that kills bacteria and viruses.
  • We will continue to adjust food and beverage service in accordance with current food safety recommendations.
  • Hand sanitizers are available for guests in key areas.

HEALTH AND HYGIENE  

ALAJUELA CITY Hotel & Guest House CleanStay We have developed a program that will introduce a new standard of hotel cleanliness and disinfection to ensure all our guests enjoy an even cleaner and safer stay.

ALAJUELA CITY Hotel & Guest House CleanStay builds upon our already high standards of housekeeping and hygiene, where disinfecting cleaning products and upgraded protocols are currently in use. The program will include:

  • ALAJUELA CITY Hotel & Guest House CleanStay Room Seal to indicate that guest rooms haven’t been accessed since they were cleaned.  A possible exception is to turn on a light for late arrivals.
  • Extra disinfection of top high touch areas in guest rooms including…
    • Lights, Lamps, Switches & Electronic Controls
    • Handles & Knobs
    • Major Bathroom Surfaces
    • Climate Control Panels
    • Remote Controls, Telephones & Clocks
    • Bed & Bedding
    • Tables, Desks & Nightstands
  • Increased cleaning of public and high traffic areas.
  • Enhanced Team Member safety and well-being with personal protective equipment and enhanced training and protocols.

ALAJUELA CITY Hotel & Guest House CleanStay is currently in force.

Again, we are grateful for your patronage and your confidence.  We look forward to serving you in excellence.

Blessings,

Charles and Heather Henderson

and the Staff of…